Policies

Salon Policies at Nikki Froud Hairdressing Salon in Lee-On-The-Solent

Your appointment is important to us and we make sure we prepare fully before each appointment so we can fully meet your needs. Your appointment is reserved especially for you so when you forget or have to cancel your appointment without giving enough notice, very often we are unable to fill your appointment slot with another client.

To enable the smooth running of our service, we have, therefore, introduced a deposit and cancellation policy.

Deposit Policy

Appointments over and to the value of £100 will require a £25 deposit. This will be taken at the time of booking, for both in salon and online bookings. This deposit will be redeemable against your appointment on the day.

Cancellation Policy

Please also note that 24 hours' cancellation notice is required by calling the salon when you will receive your full deposit back. Your refund can take up to a week to appear back into your account.

If you reschedule your appointment within a week, your deposit will be carried over to your new appointment. Our aim is to provide you with an excellent level of service and our policies help us to achieve this

Customer Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

What To Do If You Have A Complaint

There are several ways to make a complaint. You can speak to the salon directly on the day that you are not happy with the service you have received, or as soon as possible after leaving the salon. Calmly and clearly explain the problem. Any complaints must be made within 7 days of the service being carried out so that we can address the issues. Also, you can send an email to the management team at info@nikkifroud.com or give us a call on 023 92556222. Alternatively, you can write us a letter to:

Management Team

Nikki Froud Hairdressing 158 high Street
Lee on the Solent
PO13 9DD

We will treat your complaint confidentially, seriously and quickly. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint.

If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

We will endeavour to resolve any issues as soon as possible and our aim is to resolve all complaints within two weeks. However, where we are unable to do this we will advise accordingly.

Salon Location

Nikki Froud Hairdressing Salon Hampshire

Opening Hours

MondayBy Appointment Only
Tuesday9:30am5:30pm
Wednesday9:00am8:00pm
Thursday9:00am8:00pm
Friday9:00am5:30pm
Saturday8:30am4:00pm
SundayClosed

Reopening FAQs

Pre-Visit Covid Survey

Pre-Visit Covid Survey

In order to ensure you receive the best possible service when we reopen our salon doors, we would love it if you could take part in our client survey.

What To Expect When We Reopen

What To Expect When We Reopen

We are thrilled to announce that we will be re-opening our salon doors in April 2021. We can't wait to get back to doing what we do best!